Whim Water & Waste Water Limited is a utility company providing potable water and sewage services to residents within the Whim Estates community. The company is committed to delivering safe, reliable, and efficient utility services to our customers.

Yes. The water supplied is treated and monitored to ensure it meets applicable quality standards for domestic use. Routine testing and monitoring are conducted as part of our quality assurance processes.

Water and sewage rates are approved by the Office of Utilities Regulation (OUR). Rates are structured based on customer consumption levels.

Tiered billing means that water charges are based on the volume of water consumed. Different consumption levels may attract different billing rates, encouraging responsible water usage.

Monthly bills may vary depending on:
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· Household water usage
· Outdoor watering or irrigation
· Leaks within the property
· Additional occupants or increased household activity

Customers are encouraged to monitor usage regularly to help manage consumption.

Water meters installed by the company are sourced from approved manufacturers. Samples from each meter batch are tested by the Bureau of Standards Jamaica (BSJ) to verify operational accuracy and compliance with required standards.

If you suspect a leak:
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· Turn off all taps and water-using appliances.
· Check whether the water meter continues moving.
· Inspect toilets, faucets, and visible pipes for leaks.
· Contact Customer Service if assistance is required.
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Early detection can help prevent unnecessary water loss and increased bills.

A leaking toilet can waste a significant amount of water without any obvious signs of a problem. Depending on the severity of the leak, a toilet may lose as much as 8 gallons of water per minute, which equates to approximately 11,520 gallons (43,607.92 litres) per day.

Based on the current tariff, this could result in charges of up to:
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· $24,242.71 per day
· $169,698.97 over a seven-day period

Don’t let a hidden leak drain your wallet. Regularly inspect your toilets for leaks and arrange repairs promptly if a leak is detected.

Customers experiencing low pressure or an interruption in service should submit a report through the Customer Service Portal as soon as possible. Once received, the report will be logged, investigated, and addressed by the team.